Responsible Gaming at 62bat

Age Restriction & Verification

62bat operates exclusively for adults aged 18 years and above. This is a firm, non-negotiable requirement that applies to every player on the platform, regardless of the game type — whether you are wagering on a BPL cricket match, spinning slots, or sitting at a live dealer table. Bangladesh's gambling-age standard is clear, and 62bat upholds it rigorously.

During the registration process, every new player is required to confirm that they are 18 or older. This declaration is legally binding. 62bat further reinforces this through a mandatory Know Your Customer (KYC) verification process, which requires all players to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport issued by a Bangladeshi authority — before withdrawals are permitted and, in many cases, before higher deposit tiers are unlocked.

Where 62bat has reasonable grounds to suspect that a player may be under 18 — for example, based on information submitted during registration, communication with the support team, or behavioural patterns — we reserve the right to suspend the account immediately pending full identity verification. Any winnings generated during an unverified or underage period may be forfeited in accordance with our Terms & Conditions.

Recognising Problem Gambling

Gambling is a popular pastime enjoyed responsibly by millions of people across Bangladesh and the world. The vast majority of players who use 62bat for cricket betting, live casino games, or slots do so without any negative impact on their lives. However, for a smaller number of individuals, gambling can develop into a compulsive behaviour that causes real harm — financially, emotionally, and socially.

Problem gambling is not a character flaw or a sign of weakness. It is a recognised pattern of behaviour that can affect people from all walks of life — students in Dhaka, professionals in Chittagong, or small-business owners in Sylhet. The first step toward addressing it is recognising the warning signs.

Common Warning Signs

Problem gambling may be developing if you or someone you know experiences any of the following:

• Spending more money on gambling than you can comfortably afford to lose.
• Borrowing money, selling personal possessions, or taking out loans to fund gambling activity.
• Feeling a compulsion to chase losses — betting more in an attempt to win back money already lost.
• Lying to family members or friends about how much time or money is spent gambling.
• Neglecting work, study, or family responsibilities because of time spent on gambling platforms.
• Feeling anxious, irritable, or restless when not gambling, or when attempting to reduce gambling activity.
• Using gambling as a way to escape stress, depression, or difficult personal situations.
• Making repeated unsuccessful attempts to cut back or stop gambling.
• Continuing to gamble even after it has caused significant financial or relationship problems.

If you recognise several of these patterns in your own behaviour, we strongly encourage you to use the self-assessment checklist in the next section and to reach out to 62bat's responsible gaming team. You are not alone, and help is available.

Self-Assessment Checklist

The questions below are designed to help you reflect honestly on your gambling behaviour. There are no right or wrong answers — this checklist is for your benefit only and is not submitted to 62bat. If you answer "yes" to three or more of these questions, we recommend contacting our support team or a professional counselling service for guidance.

If three or more of the above questions apply to you, please use the self-exclusion or time-out tools described later on this page, or contact our responsible gaming team at [email protected]. Taking action early is the most effective way to prevent gambling from becoming a serious problem.

Deposit Limits & Spending Controls

One of the most practical tools 62bat provides to support responsible gaming is the ability to set personal deposit limits on your account. A deposit limit caps the total amount of money you can add to your 62bat account within a defined time period, helping you manage your gambling budget proactively rather than reactively.

Available Limit Types

Deposit limits take effect immediately once set. Reducing an existing limit takes effect immediately. Increasing a deposit limit requires a mandatory 7-day cooling-off period before the higher limit becomes active — this deliberate delay exists to prevent impulsive decisions made during a losing streak.

Deposit limits apply across all payment methods on 62bat — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and all other supported Bangladeshi payment channels. Limits cannot be circumvented by switching between payment methods.

To set or modify your deposit limits, log in to your 62bat account and navigate to the Responsible Gaming section of your account settings, or contact [email protected] with your request. Our team will process all limit requests promptly, typically within one business day (Bangladesh Standard Time, UTC+6).

Time-Out & Session Controls

Time-out features allow you to pause your 62bat account for a defined short period without permanently closing it. This is ideal if you feel you need a break from gambling — perhaps after a losing run, during a busy period at work or study, or simply to reassess your habits — but do not wish to self-exclude permanently.

Time-Out Period Options

• 24 Hours: A one-day pause — useful if you are feeling frustrated after a session and want to cool off before playing again.
• 7 Days: A one-week break, ideal for reassessing your gambling habits or simply taking a holiday from the platform.
• 30 Days: A one-month pause for a more meaningful break without committing to permanent exclusion.
• 42 Days (6 Weeks): The maximum standard time-out period, providing a substantial break to develop healthier gambling habits.

During any active time-out period, your 62bat account will be suspended — you will not be able to log in, place bets, deposit funds, or participate in any promotional activities. Any scheduled bets placed before the time-out was activated will be cancelled and stakes returned. Withdrawals of any existing account balance can still be requested during a time-out by contacting [email protected] directly.

Session Time Reminders

In addition to time-out periods, 62bat provides optional session duration reminders. You can set a session limit — for example, 60 or 90 minutes — after which you will receive an on-screen notification prompting you to consider ending your session. These reminders are non-blocking by default (you may choose to continue), but serve as a valuable nudge to maintain awareness of how long you have been playing.

To activate a time-out or configure session reminders, contact our responsible gaming team at [email protected]. All time-out requests are processed within a maximum of 24 hours; for urgent requests, priority handling is available by marking your email subject line as "Urgent — Time-Out Request".

Self-Exclusion Tools

Self-exclusion is a more serious and longer-term measure than a time-out. If you feel that gambling has become a significant problem in your life and that a short break is not sufficient, 62bat's self-exclusion programme allows you to close your account for an extended minimum period and restrict your access to the platform entirely.

Self-Exclusion Periods

• 6 Months: The minimum self-exclusion period. Your account is fully suspended for six months with no possibility of early reinstatement.
• 1 Year: A 12-month exclusion for players who need a more substantial period of distance from gambling.
• 3 Years: A medium-term exclusion suited to players who recognise a persistent pattern of problem gambling.
• Permanent (Indefinite): A permanent self-exclusion with no set end date. This is intended for players who wish to stop gambling indefinitely. Reinstatement after a permanent exclusion requires a formal review process and a minimum cooling-off period of 12 months.

What Happens During Self-Exclusion

Once a self-exclusion is active on your 62bat account, the following measures are applied immediately:

• Your account is suspended and you cannot log in or place any wagers.
• All pending promotional offers, bonus credits, and loyalty rewards are forfeited.
• Any existing real-money balance in your account will be held securely and can be withdrawn by contacting [email protected] with proof of identity.
• Your contact details are added to 62bat's internal do-not-contact list for marketing communications — effective immediately.
• 62bat will take reasonable steps to prevent you from creating a new account using the same personal details. Attempting to circumvent a self-exclusion by registering under a different identity is a violation of our Terms & Conditions.

To initiate a self-exclusion, send a written request to [email protected] with the subject line "Self-Exclusion Request — [Your Full Name]". Include your registered email address and preferred exclusion period. We will confirm activation within 24 hours and send you written confirmation of the exclusion start and end dates (or permanent status).

Protecting Minors

Keeping children and young people under the age of 18 away from online gambling platforms is a responsibility that 62bat shares with parents, guardians, and the wider community. While 62bat enforces strict age verification on all accounts, we also encourage parents and guardians to take proactive steps at the household level to prevent underage access.

Practical Steps for Parents and Guardians

• Device parental controls: Enable parental control features on smartphones, tablets, and computers used by children. Most Android and iOS devices include built-in screen time management tools that can block specific websites or restrict app downloads.
• Browser filtering software: Consider installing internet filtering software — such as Net Nanny, Kaspersky Safe Kids, or similar tools widely available in Bangladesh — that can block access to gambling-related websites at the network or device level.
• Secure your accounts: Never share your 62bat login credentials with family members, and ensure your account is always logged out when using shared devices. Store your passwords securely and do not write them down in accessible locations.
• Open conversations: Talk to young people in your household about the nature of gambling — including the fact that it is intended for adults only, carries real financial risk, and is not a reliable source of income.
• Report underage access: If you believe a minor has accessed or registered on 62bat, contact [email protected] immediately. We will investigate and take appropriate action without delay.

62bat's platform includes technical measures to detect patterns consistent with underage usage, including cross-referencing registration data with KYC documents and flagging accounts that show unusual activity patterns inconsistent with adult behaviour. However, no technical system is entirely foolproof — parental awareness and household-level controls remain the most effective first line of defence.

Support & Contact

If you feel that gambling is becoming a problem for you — or for someone you know — the most important step is to reach out and ask for help. There is no shame in doing so. 62bat's responsible gaming team is made up of trained support staff who handle all enquiries with complete confidentiality and without judgment.

Whether you want to set a deposit limit, activate a time-out, request self-exclusion, ask about your account history, or simply talk through your concerns, our team is here to help. We respond to all responsible gaming enquiries as a priority and aim to provide substantive responses within one business day (Bangladesh Standard Time, UTC+6).

Seeking Professional Help

For players who feel they need professional counselling or crisis support related to problem gambling, 62bat encourages you to seek help from qualified mental health professionals and addiction counsellors. While 62bat cannot recommend specific external services by name, we urge any player experiencing serious distress to reach out to a licensed counsellor or therapist in their city — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other part of Bangladesh.

Friends and family members who are concerned about a loved one's gambling behaviour should also feel empowered to contact 62bat's support team. With the affected player's consent (or in cases of evident crisis), we can take account-level actions to protect them, including immediate suspension pending a responsible gaming review.