62bat Privacy Policy
At 62bat, protecting the personal data of every player in Bangladesh is a core responsibility — not an afterthought. This Privacy Policy explains exactly what information we collect when you use our platform, why we collect it, how it is stored and secured, and what rights you hold over your own data. We are committed to full transparency so that you can use 62bat with confidence.
SSL Encryption
All data transmitted between your device and 62bat is protected by industry-standard SSL/TLS encryption.
No Third-Party Ad Selling
62bat does not sell, rent, or trade your personal data to advertisers or unaffiliated third parties.
Minimal Data Collection
We collect only the data necessary to operate your account, process transactions, and keep the platform secure.
KYC Compliance
Identity documents submitted during KYC are stored securely and used only for verification and fraud prevention.
Your Right to Erasure
You may request deletion of your personal data at any time, subject to legal retention obligations.
Opt-Out of Marketing
You can withdraw consent for promotional communications at any time by contacting our support team.
Information We Collect
When you register for and use the 62bat platform, we collect personal information that is necessary to provide you with a secure, compliant, and fully functional gaming experience. We do not collect data beyond what is reasonably required for the purposes described in this Privacy Policy. The categories of information we collect are as follows.
Registration & Account Data
When you create a 62bat account, we collect your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This information is required to establish your account identity, enforce our minimum age policy of 18 years, and communicate with you regarding account activity.
Identity Verification (KYC) Documents
As part of our Know Your Customer (KYC) process, you may be asked to submit copies of government-issued identification documents, including your National Identity Card (NID), passport, or a birth certificate issued by a recognised Bangladeshi authority. These documents are used solely for the purpose of verifying your identity and age, and are stored in an encrypted document repository with restricted access.
Financial & Transaction Data
We record details of all financial transactions carried out on 62bat, including deposit amounts, withdrawal requests, bonus credits, and game wagers. We also collect the payment method identifiers associated with each transaction — for example, the registered mobile number linked to a bKash, Nagad, or Rocket account, or the masked account number of a Dutch-Bangla Bank, BRAC Bank, or Sonali Bank account. Full payment credentials are never stored on 62bat's servers; payment processing is handled by encrypted payment gateways.
Technical & Device Data
When you access 62bat, our servers automatically log certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data is used for platform security, fraud detection, and service optimisation. We may also collect a device fingerprint — a non-personally-identifying hash derived from your browser and device configuration — to help detect duplicate accounts and unauthorised access attempts.
Behavioural & Usage Data
We collect data about how you interact with the 62bat platform, including pages visited, games played, bet amounts, session duration, and click patterns. This data is used in aggregate form to improve the platform experience, personalise game recommendations, and identify potential responsible gaming concerns. It is not used to make automated decisions that materially affect your legal rights without human oversight.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Account Data | Name, DOB, email, mobile number | Account creation & identity |
| KYC Documents | NID, passport, birth certificate | Age & identity verification |
| Financial Data | Transaction history, payment method IDs | Payment processing & AML compliance |
| Technical Data | IP address, device type, browser | Security & fraud prevention |
| Usage Data | Games played, session length, bet history | Platform improvement & responsible gaming |
| Communications Data | Support tickets, chat transcripts | Customer service & dispute resolution |
How We Use Your Data
62bat processes your personal data only for purposes that are lawful, necessary, and proportionate. The following sets out the specific purposes for which we use the data we collect, together with the legal basis that justifies each use.
Service Delivery
The primary purpose for which we process your data is to deliver the 62bat service to you — including account management, game access, sports betting functionality, deposit and withdrawal processing, and bonus management. Without processing your account and transaction data, we cannot provide these core services.
Identity Verification & Regulatory Compliance
We are required to verify the identity and age of all players on the 62bat platform. Processing KYC documents is therefore necessary to comply with our age verification obligations (18+ only) and to satisfy anti-money laundering (AML) requirements. We retain this data for as long as required by applicable legal and regulatory obligations.
Fraud Prevention & Platform Security
Technical and device data — including IP addresses, device fingerprints, and login activity logs — is processed to detect and prevent fraudulent activity, including duplicate account creation, unauthorised access, and payment fraud. This processing is carried out in the legitimate interest of protecting both 62bat and its players from financial and data harm.
Responsible Gaming Monitoring
Behavioural and usage data is analysed to identify patterns that may indicate problem gambling behaviour, such as significant increases in betting frequency, session duration, or deposit volumes. Where such patterns are identified, 62bat may proactively reach out to the player with responsible gaming resources or apply account-level safeguards in accordance with our Responsible Gaming Policy.
Customer Support
When you contact 62bat's support team — whether by email at [email protected] or through any on-platform messaging tool — the content of those communications is retained for the purpose of resolving your query and maintaining a record of interactions for dispute resolution and service quality purposes.
Marketing Communications
With your explicit consent, 62bat may send you promotional communications about new games, bonuses, BPL cricket betting markets, seasonal offers (such as Eid or Pohela Boishakh promotions), and platform updates. You may withdraw this consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
No Automated Decision-Making: 62bat does not make decisions that produce significant legal or similarly significant effects on you solely through automated processing without human review. If you have concerns about any account decision, contact [email protected] to request a human review.
Data Sharing & Disclosure
62bat does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. However, we do share certain data with carefully selected partners and service providers where it is necessary to deliver our services or meet our legal obligations. All third-party data processors engaged by 62bat are bound by data processing agreements that require them to protect your data in accordance with applicable privacy standards.
Game Content Providers
To facilitate game play, 62bat shares a player session token and anonymised player identifier with the relevant game studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — when you launch a game. This is the minimum data required to initiate a certified game session. Your full name, payment details, and KYC documents are never shared with game providers.
Payment Processors
To process deposits and withdrawals, 62bat shares necessary transaction data with payment service providers, including mobile financial service operators (bKash, Nagad, Rocket, Upay) and Bangladeshi commercial banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). This sharing is limited strictly to the data required to execute and confirm each transaction. Payment processors operate under their own privacy policies and are independently responsible for the security of data in their possession.
Legal & Regulatory Disclosure
62bat may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are legally required to do so, or where disclosure is necessary to investigate, detect, or prosecute fraud, money laundering, or other illegal activity involving the 62bat platform. In such cases, we will disclose only the minimum information required to satisfy the legal obligation.
Business Transfers
In the event that 62bat undergoes a merger, acquisition, or sale of all or part of its business assets, player data held by 62bat may be transferred to the acquiring entity as part of that transaction. In such circumstances, 62bat will notify affected players via their registered email address and will ensure that the acquiring entity honours the commitments made in this Privacy Policy.
No Data Sales: 62bat strictly prohibits the sale of player personal data to data brokers, advertisers, or marketing agencies. If you receive unsolicited marketing that falsely claims to originate from 62bat, please report it immediately to [email protected].
Data Retention & Deletion
62bat retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements. The following retention periods apply:
- Account Data: Retained for the duration of your active account relationship with 62bat, plus an additional period of 5 years following account closure to comply with AML record-keeping obligations.
- KYC Documents: Retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later, in accordance with applicable financial crime prevention requirements.
- Transaction Records: Retained for a minimum of 5 years following the date of each transaction for financial audit and AML compliance purposes.
- Communications Data: Support correspondence is retained for 3 years following the resolution of the relevant query, unless it relates to an ongoing legal dispute, in which case it is retained until the dispute is fully resolved.
- Technical & Log Data: Server logs and device data are retained for a rolling period of 12 months, after which they are automatically purged from our systems.
- Marketing Preferences: Records of your marketing consent or opt-out are retained indefinitely to demonstrate compliance with your stated preferences.
Where you request deletion of your personal data and no legal retention obligation prevents it, 62bat will securely delete or anonymise your data within 30 calendar days of receiving a verified deletion request. Anonymised data — from which you can no longer be identified — may be retained indefinitely for statistical and platform improvement purposes.
Data Security Measures
62bat takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include but are not limited to:
- Transport Layer Security (TLS): All data exchanged between your browser or mobile device and the 62bat platform is encrypted in transit using TLS 1.2 or higher. Our SSL certificate is maintained and regularly renewed.
- Encryption at Rest: Sensitive data fields — including KYC documents and payment method identifiers — are stored using AES-256 encryption. Encryption keys are managed separately from the encrypted data.
- Access Controls: Access to personal data within 62bat's systems is granted on a strict need-to-know basis. Staff with access to player data receive regular privacy and security training.
- Intrusion Detection: 62bat operates automated intrusion detection and anomaly alerting systems that flag unusual access patterns in real time for investigation by our security team.
- Regular Security Reviews: Our platform and data infrastructure undergo periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
- Incident Response: In the event of a confirmed data breach that poses a risk to player rights and freedoms, 62bat will notify affected players promptly and take immediate remediation steps.
Your Role in Security: While 62bat maintains robust platform-side security, you also play an important role in protecting your account. Always use a strong, unique password for your 62bat account, never share your credentials, and log out when using shared devices. If you suspect your account has been compromised, contact [email protected] immediately.
Your Privacy Rights
As a player on the 62bat platform, you hold a number of rights in relation to your personal data. 62bat is committed to honouring these rights promptly and without undue barrier. To exercise any of the rights described below, please submit a written request to [email protected]. We will acknowledge your request within 5 business days (Bangladesh Standard Time, UTC+6) and respond substantively within 30 calendar days.
Right of Access
You have the right to request a copy of the personal data that 62bat holds about you, including the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared. We will provide this information in a clear, readable format at no charge.
Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account details directly through your account settings, or contact support for changes that require identity verification.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there are no overriding legitimate grounds to continue. Please note that certain data must be retained for legal compliance reasons and cannot be deleted on request — for example, transaction records required for AML purposes.
Right to Restrict Processing
You may request that 62bat restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being evaluated. During a restriction period, your data will be stored but not otherwise processed.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, and where the processing is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format (such as CSV or JSON).
Right to Object to Marketing
You have an absolute right to object to the processing of your personal data for direct marketing purposes. If you no longer wish to receive promotional communications from 62bat, please contact [email protected] and we will remove you from all marketing lists within 5 business days.
Policy Updates & Contact
62bat reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the features and services offered on the platform. When material changes are made, we will notify registered players by email to their registered address and will post a prominent notice on the platform for a period of at least 14 days before the changes take effect.
The "Last updated" date at the top of this policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how 62bat protects your data. Your continued use of the platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
Contact Our Privacy Team
If you have any questions, concerns, or complaints about how 62bat handles your personal data — or if you wish to exercise any of the rights described in Section 7 — please contact us in writing at:
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: Privacy Request — [Your Full Name]
- Response Time: Within 5 business days (Bangladesh Standard Time)
62bat treats all privacy-related correspondence with the highest priority. All requests are reviewed by a member of our data protection team, and we are committed to resolving your concerns fairly, transparently, and as quickly as possible. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority.
Related Policies: This Privacy Policy should be read alongside the 62bat Terms & Conditions and our Responsible Gaming Policy, both of which contain additional provisions relevant to the use and protection of your account and personal information.
Explore 62bat with Confidence
Now that you understand how 62bat safeguards your personal data, dive into our cricket betting markets, casino games, and slots — all on a secure, SSL-protected platform.