Help Centre — 62bat
62bat Frequently Asked Questions
Everything you need to know about playing on 62bat — from opening your account and making your first bKash deposit, to betting on BPL cricket, claiming bonuses, and keeping your account safe. All answers in one place, written clearly for Bangladesh players.
This FAQ page covers the questions that 62bat players in Bangladesh ask most often. Whether you are new to online betting and need help creating your first account, or you are an experienced player looking for specifics on withdrawal timelines, wagering requirements, or self-exclusion tools — you will find clear, straightforward answers below. The topics are grouped into five sections so you can jump straight to what matters most to you. If your question is not covered here, contact the 62bat support team directly at [email protected].
Easy Registration
Create a 62bat account in under two minutes using your mobile number. No complex paperwork required to start playing.
Instant bKash Deposits
Top up your 62bat account instantly via bKash, Nagad, Rocket, or Upay. Minimum deposit starts from just ৳200.
Cricket & Live Casino
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches, or join hundreds of live dealer tables available around the clock.
Welcome Bonus
New 62bat players are eligible for a welcome bonus on their first deposit. Terms and wagering requirements apply — see the Bonuses section below.
SSL-Secured Platform
62bat uses 256-bit SSL encryption on all transactions and account data, keeping your personal details and funds fully protected.
24/7 Support
The 62bat support team is available around the clock via email at [email protected]. Responsible gaming requests are handled as a priority.
Section 1
Account & Registration
Creating a 62bat account takes less than two minutes. Visit the 62bat website, click the registration link, and fill in your mobile number, preferred username, and password. You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and you can make your first deposit. Players must be 18 years or older to register.
62bat requires a valid government-issued identity document for Know Your Customer (KYC) verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or birth certificate accompanied by a recent utility bill. KYC verification is mandatory before your first withdrawal and before higher deposit tiers are unlocked. Submit clear photo copies to [email protected] with the subject line "KYC Submission — [Your Username]".
To reset your 62bat password, click the "Forgot Password" link on the login page and enter the mobile number or email address registered to your account. A password-reset code will be sent to you via SMS or email. Enter the code on the reset page and choose a new strong password. If you do not receive the code within five minutes, check your spam folder or contact [email protected] for manual assistance.
No. 62bat operates a strict one-account-per-person policy. Each player is permitted a single registered account linked to their identity. Creating duplicate accounts — even with different mobile numbers or email addresses — is a violation of 62bat's Terms & Conditions and may result in all accounts being permanently suspended and any associated balances being forfeited. If you have accidentally created a duplicate, contact support immediately to have it resolved.
To permanently close your 62bat account, send a written request to [email protected] from the email address registered to your account, with the subject line "Account Closure Request". Our team will process the closure within one business day. Any remaining real-money balance will be returned to your registered payment method after identity verification. Note that if you are closing your account due to problem gambling concerns, we recommend requesting a self-exclusion instead — which offers stronger protections than a simple closure.
Age requirement: All 62bat accounts require players to be 18 years of age or older. Age verification is part of the KYC process and is strictly enforced on all accounts.
Section 2
Deposits & Withdrawals
bKash deposits on 62bat are credited instantly in the vast majority of cases — typically within 30 seconds to 2 minutes of completing the bKash payment. If your deposit has not appeared in your 62bat balance after 10 minutes, do not attempt to re-send the payment. Instead, take a screenshot of your bKash transaction confirmation and send it to [email protected] so our team can locate and manually credit the transaction.
The minimum deposit on 62bat is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum is ৳500. There is no maximum deposit limit applied at the platform level, although your personal deposit limits (if set via the Responsible Gaming tools) will cap the total you can add within a given period.
The minimum withdrawal amount on 62bat is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers. Withdrawals below this threshold cannot be processed. There is no fee charged by 62bat on standard withdrawals, though your mobile wallet provider (e.g., bKash or Nagad) may apply their own standard transaction charges depending on your account type.
62bat processes withdrawal requests within 1–3 business hours during standard operating hours (Bangladesh Standard Time, UTC+6). Mobile wallet withdrawals to bKash, Nagad, and Rocket are typically the fastest, often arriving within minutes of approval. Bank transfer withdrawals may take 1–2 business days depending on the receiving bank. Withdrawals submitted outside business hours or on public holidays in Bangladesh may experience a slight delay but are processed on the next available working day.
62bat does not charge any platform-level fees on standard deposits or withdrawals. All of the amount you deposit arrives in your 62bat balance, and all of the amount you withdraw is sent to your payment account. However, your mobile wallet provider or bank may charge their own standard transaction fees (for example, bKash personal account cash-out charges). 62bat has no control over third-party fees applied by payment providers and is not able to reimburse them.
For security and anti-fraud purposes, 62bat's standard policy is to return withdrawals to the same payment method and account used for deposits. Withdrawing to a different bKash, Nagad, or Rocket number requires identity verification and a written request submitted to [email protected] explaining the reason for the change. Our compliance team reviews all such requests individually. Providing accurate and consistent payment information during registration speeds up this process significantly.
Section 3
Games & Gameplay
62bat covers a comprehensive range of cricket tournaments for Bangladeshi bettors, including the Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC Cricket World Cup, Asia Cup, and all Bangladesh Tigers international series (Test, ODI, and T20I). Pre-match and live in-play betting markets are available for major fixtures, covering match winner, top batsman, total runs, over/under, and other popular betting lines.
Yes — 62bat is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser without requiring a separate app download. All games from providers including Pragmatic Play, Evolution Gaming, Spribe, and NetEnt are mobile-compatible. The interface adjusts automatically to your screen size, ensuring a smooth experience whether you are betting on a BPL match from Dhaka or spinning slots from Cox's Bazar.
All casino games on 62bat use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll produces a genuinely random, unpredictable outcome independent of previous results. 62bat only partners with established, internationally recognised game studios — including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming — all of which undergo regular independent audits for fairness and RTP accuracy. The platform itself is fair-play certified.
RTP stands for Return to Player — it is the percentage of total wagered money that a slot game pays back to players over a statistically large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over the long run. Most slots on 62bat have RTPs ranging from 94% to 97%. RTP is a theoretical long-term average, not a per-session guarantee. Individual sessions can vary significantly in either direction, especially over short play periods.
62bat's live casino streams real-time games hosted by professional dealers from studio environments operated by Evolution Gaming and Ezugi. You join a table via video stream, place bets on your screen, and watch the live dealer deal cards, spin the roulette wheel, or roll dice in real time. Popular live games on 62bat include Live Baccarat, Live Blackjack, Live Roulette, Lightning Roulette, and Andar Bahar — all accessible on both desktop and mobile browsers.
Section 4
Bonuses & Promotions
62bat offers a welcome bonus on your first deposit, credited automatically to your bonus balance once your qualifying deposit is confirmed. The welcome bonus is available to all newly registered players who have not previously held a 62bat account. The specific bonus percentage and maximum bonus amount are shown on the promotions page at the time of your registration — these figures may change periodically. Wagering requirements apply before bonus-derived winnings can be withdrawn as real cash.
Wagering requirements specify how many times you must bet through a bonus amount before winnings derived from that bonus can be withdrawn as real money. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before the bonus balance converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while live casino games and sports betting may contribute at a lower rate. Always read the full bonus terms before opting in.
Yes — in addition to the welcome bonus, 62bat runs regular ongoing promotions for existing players, which may include free spins on selected slot titles from Pragmatic Play or NetEnt, reload bonuses on subsequent deposits, and seasonal offers tied to events like BPL season, Eid, or T20 World Cup fixtures. Available promotions are listed in the promotions section of your account dashboard. Promotional offers are time-limited and subject to individual terms and wagering conditions.
No — bonus balances on 62bat cannot be withdrawn until the associated wagering requirements are fully met. If you request a withdrawal while an active bonus is still attached to your account, 62bat's standard policy is to forfeit the remaining bonus balance and any winnings attributable to it before processing the withdrawal of your real-money balance. To avoid forfeiting a bonus unintentionally, check your active bonus status in the account settings before initiating any withdrawal request.
62bat rewards regular players through a loyalty programme where betting activity earns points redeemable for bonus credits, free spins, and account perks. Higher-volume players may be invited to the VIP tier, which offers enhanced benefits including faster withdrawal processing, dedicated account management, exclusive reload offers, and personalised promotions tied to your preferred game types — whether that is cricket betting, live casino, or slots. Contact support for details on your current loyalty tier status.
Bonus tip: Always read the full terms and conditions attached to each 62bat promotion before opting in. Pay particular attention to the wagering requirement multiplier, game contribution percentages, and the bonus expiry date.
Section 5
Safety & Responsible Gaming
62bat is a safe and reliable platform that uses 256-bit SSL encryption to protect all player data, financial transactions, and account information. The platform works exclusively with reputable game providers whose titles are independently audited for fairness. 62bat processes player deposits and withdrawals promptly and maintains a transparent bonus and wagering policy. All player funds are handled with strict separation from operational funds to ensure your balance is protected regardless of platform circumstances.
The minimum age to register and play on 62bat is 18 years old. This applies to all game types — sports betting, live casino, slots, and all other products on the platform. 62bat enforces this requirement through mandatory age declaration at registration and KYC identity verification before withdrawals are permitted. Any player found to be under 18 will have their account suspended immediately and any associated balances forfeited in accordance with 62bat's Terms & Conditions.
To set a deposit limit on your 62bat account, log in and navigate to the Responsible Gaming section of your account settings, or send a request to [email protected] specifying the limit type (daily, weekly, or monthly) and the amount in BDT. Deposit limits take effect immediately once confirmed. Reducing an existing limit applies instantly; increasing a limit requires a mandatory 7-day cooling-off period before the higher limit becomes active — this deliberate delay protects against impulsive decisions during a losing run.
If you feel gambling is becoming a problem, 62bat's self-exclusion programme allows you to suspend your account for a minimum of 6 months, up to permanently. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request — [Your Full Name]", including your registered email and preferred exclusion period. Exclusion is activated within 24 hours and cannot be reversed during the chosen period. Your real-money balance remains safe and can be withdrawn by contacting the support team.
Yes — 62bat offers a time-out feature that lets you pause your account for a defined short period (24 hours, 7 days, 30 days, or up to 42 days) without permanently closing it. During a time-out, you cannot log in, place bets, or make deposits. Any existing balance is preserved and withdrawals can still be requested via email. Time-out periods cannot be shortened once activated. To request a time-out, contact [email protected] with your preferred duration.
62bat protects all personal and financial data using industry-standard 256-bit SSL (Secure Socket Layer) encryption, which secures data in transit between your device and our servers. Account passwords are stored using one-way hashing algorithms and are never accessible in plain text — not even to 62bat staff. Payment transactions are processed through encrypted channels. 62bat does not sell, rent, or share your personal data with third parties for marketing purposes. For full details, see the 62bat Privacy Policy.
Need help? If you are struggling with gambling-related issues, 62bat's responsible gaming team is here to support you without judgment. Email [email protected] at any time. We respond to all responsible gaming requests as a priority. For more detailed guidance, visit our Responsible Gaming page.
Still Need Help?
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If your question was not covered in this FAQ, the 62bat support team is available 24/7 via email. You can also explore the platform directly — from cricket betting to live casino and slots.